Refund Policy

AEROS International campaign · Last updated August 10, 2026

The short version

A reservation is a pledge: nothing is charged until production is fully funded — $500,000 on the campaign page — so before that, there is nothing to refund, and you can cancel your pledge at any time, one click. Once pledges are collected, they are committed — because by then the money is in the moulds. The same applies to places in line from the earlier $49 tier, which is no longer offered. Contributions are the exception by design: they are collected when you give them and are not refundable, because they fund the work whatever the outcome.

Before collection

Any pledge — a reservation or a place in line — can be cancelled at any time: use the one-click link in your confirmation email, or email us. Nothing has been charged, so there is nothing to process. Backers who paid by card before July 28, 2026 can instead request a full refund at any time until collection — no questions asked.

Contributions

A contribution is support, not a purchase. Any amount from $25. It is collected when you give it, it goes into the work toward the goal, and it is not refundable, whatever the outcome. It does not reserve a phone and does not hold a place in line. Contributions made before July 28, 2026 keep the terms they were given under.

If we do not reach $500,000 by December 31, 2027

Every pledge expires automatically — nothing was charged, nothing needs to be returned, nobody needs to do anything. Contributions are not returned — they have already funded the work. Backers who paid by card before July 28, 2026 are refunded automatically, in full, to the original payment method; we initiate those refunds within 14 days of that date.

After collection

Reaching the goal is when pledges are collected. From that point your backing is committed. The money goes into tooling — moulds, the design lock, the things that turn a drawing into a phone — and it is spent. We cannot refund it on request, and if the project never reaches production we will not be able to return it. We will publish where it went, line by line.

You should know this before you back, not after.

Two exceptions survive collection, and we fund them ourselves:

• If we materially change the price or the specifications — you can take a full refund instead of continuing.
• If the final country, carrier and network band list does not include your network — you can take a full refund.

How to cancel — or request a refund where one applies

To cancel a pledge: use the one-click link in your confirmation email, or email kontakt@aeros.no. For refunds that do involve money — the two exceptions above, and card payments made before July 28, 2026 — email kontakt@aeros.no with your order number. We process requests within 5 business days; your bank or card issuer may take a further 5–10 business days before the money is visible to you.

Where the money goes back

Refunds always go to the original payment method. We cannot redirect a refund to a different card or account.

Your legal rights

Mandatory consumer protection law in your own country applies on top of this policy and is not limited by it.